File too large

That simple message when marketing team want to upload new support ticket that include attachment with size 4 MB.

Yes, that my mistake for not adjust default max upload file size.

The solution is simple :

Edit php.ini file

I use ubuntu and because I more familiar with freebsd I use phpinfo() as my friend to find out where the file is.

According to phpinfo() the php.ini file located in :

/etc/php5/cgi/php.ini

Open that file with nano editor :

# nano /etc/php5/cgi/php.ini

change “upload_max_filesize” to other value. I use 8M.

Save the file.

;;;;;;;;;;;;;;;;
; File Uploads ;
;;;;;;;;;;;;;;;;

; Whether to allow HTTP file uploads.
file_uploads = On

; Temporary directory for HTTP uploaded files (will use system default if not
; specified).
;upload_tmp_dir =

; Maximum allowed size for uploaded files.
upload_max_filesize = 8M

Restart web server.

# /etc/init.d/nginx restart

Restart Fastcgi

# /etc/init.d/fastcgi restart

Check new value by reload the page :