Cisco SMARTnet and Hardware Replacement

Actually this is an old case in which the Cisco 2800 router that is suddenly broken at the office and all the efforts that we know have been carried out but the router still can not walk properly.

Local checks be done and recommendations can be given is to resend to the nearest dealer for replacement of the goods with new goods. 100% new.

How can this be done?
SMARTnet is the answer, quote from cisco site:

“SMARTnet Gives your IT staff direct, anytime access to Cisco engineers, the Technical Assistance Center (TAC), and an extensive range of online resources. You receive fast, expert technical support, flexible hardware coverage, and smart, personalized capabilities to help you resolve critical network issues. ”

This was indeed true, in the case of faulty hardware router we replaced our router with a new router. Here’s the process sequence:

1. Contact email address
2. Provide the following information in your email:
– No SMARTnet contracts
– Types of router
– Problems occurred
3. Our email reply within 6 hours by a TAC angineer which is dedicated specifically to the problems that we ask.
4. Case is opened and all the history will note there a solution.simply note the case number provided.
5. At this stage all the help of Cisco’s support will be provided either through the guidelines that we must type the command (if the instrument is still able to live up to the remote support). If the machine can live and work well then the case is closed.

In the case of the death total tool then some questions will be posed, the results of this question becomes a reference for the provision of new hardware with the RMA code.

Address details of contact persons associated with this router cisco will be asked by the parties, then a replacement item will be shipped within 1-2 days and will be able to accept. After this replacement tool and can work to replace the damaged device then our task then is to send us the damaged goods to a courier who had been appointed by cisco.

The process can be monitored simply by contacting the logistics or the Asset Recovery department to include the RMA code provided by Cisco. Filling the form will be asked to fill customer satisfaction by the Cisco after all this process is completed properly. In the case that we experienced the time it takes to get the tools and the resolution of all cases only takes 5 days. Our response to this SMARTnet service is exceptional and very professional.

Lessons from this case is if possible to get service Cisco SMARTnet on any device you have. Investments at cost of purchase and this warranty will provide added value and confidence plus for us consumers.

Info: not all resellers Cisco SMARTnet support this, make sure you ask them to make sure you get the best service.

Cisco VPN Client

Cisco VPN client software is tools that we can use to get connected in a network of a place, usually a corporate network. In this way the client can access office files or share files with people in the office without having to come physically.

The mechanism used on the VPN is tunneling, data transmitted and received by clients will be spent via a tunnel that makes data more secure.

In general, the operating system used is Windows (98, Me, XP, Vista, 7) and Mac OS X VPN server depending on the specifications used in the company. In the latest version of the client that can access the server are more variable such as Linux and Solaris.

Cisco VPN server from there are many, among which:
– Cisco Easy VPN Server
– Cisco VPN 3000 Series
– Cisco PIX Firewall

VPN protocols supported by the far the form of Point to Point Protocol, Layer 2 tunneling protocol and IP Security with a variety of forms.

For more information such as:
– Support client 32 bit and 64 bit
– Compabilitas with the server
– Configuration
– Troubleshooting

You can visit the Cisco VPN Client page here.

Others :

  • Cisco vpn client 64 bit – click here.
  • Download cisco vpn client latest version – click here.
  • Cisco anyconnect vpn client download – click here.

Cisco CCIE BootCamp

Cisco CCIE Bootcamp is a program that aims to train candidates for the CCIE certification holders in a particular place and within a certain period.

CCIE (Cisco Certified Internetwork Expert) is a certificate representing the expertise and to be able to follow the program participants are required to have held the certificate and professional associations (CCNA and CCNP).

At the end of the CCIE certification holders will have the expertise for troubleshooting any network problem .

Good CCIE Bootcamp program criteria when they include :

1. Provides a simulation module R & S Lab exam
2. Provide a written exam module
3. Provide curriculum that is able to combine real-world examples with the theory in practice.
4. Provide a comfortable place and an environment conducive to learning and adequate facilities and infrastructure.
5. Instructors are experienced in their field.

In some providers even CCIE Bootcamp is provided free of charge if the facility repeat until not pass on the first opportunity to demonstrate the seriousness of their commitment to produce graduates who are good.

In some cases service providers CCIE Bootcamp you will see two types of bootcamp:
1. Inclusive CCIE Bootcamp (you got meals during bootcamp)
2. Non Inclusive CCIE Bootcamp (no meals provided)

Effort and hard work you do to achieve CCIE certification will pay off once you are able to reach it, career path and salary guarantees a very interesting awaits you.

For readings that can help you, please click the link below:

1. CCIE Lab topology
2. Resource for the Cisco Learning
3. Free Cisco Lab

Good luck with your CCIE bootcamp and I wish you all the best.

Cisco Certified Network Associate (CCNA) 640 802

What CCNA stands for

CCNA stands for the Cisco Certified Network Associate. An certification from Cisco that get well known worldwide and become one of requirement for applying job in networking related field.

CCNA Salary

The salary from the picture taken from one of job board in UK. Like other job, salary depend on region/area, job requirements etc. The keys are : skill and experience. Your CCNA level means you can do the following task :

  • Install ability
  • Configure ability
  • Operate ability
  • Troubleshoot

medium-size and switched networks.

Plus implementation and verification of connection to remote sites inside a WAN.

How to Achieve CCNA Certification

To get CCNA certification you must earn passing score on Cisco exam (choose only one) :

  1. Cisco exam #640-802 : often called ccna 640 802.
  2. Cisco exam #640-822 AND #640-816 : often called ICND1640-822 and ICND2 640-816.

If you pass the test you’ll get a number that often use by certified CCNA under their name like :

CNNA xxxxx

( xxxxx is number issued by Cisco that valid for 3 years and you need to recertificate after that period ).

The passing score and exam questions are subject to change without notice.

Study CCNA Material / CCNA Study Guide

You can go to test center in your town that usually provide CCNA material plus the exam or you can prepare by yourself  by reading books, watch video tutorial and doing exam simulation. When you’re ready you can go to test center for certification.

>>> Books Recommendation

CCNA Official Exam Certification Library (Exam 640-802), Third Edition (Containing ICND1 and ICND2 Second Edition Exam Certification Guides) by Wendell Odom (save 37%)

CCNA Cisco Certified Network Associate Study Guide (Exam 640-802) (Certification Press) by by Richard Deal (save 37% )

CCNA: Cisco Certified Network Associate Study Guide: Exam 640-802 by Todd Lammle (save 37% )

The content of those book is great. One aspect I don’t understand clearly in one book get clear explanation in other book. Your experience my vary.

The other book that make me focus on daily learn ‘must accomplish skill‘  is :

31 Days Before Your CCNA Exam: A day-by-day review guide for the CCNA 640-802 exam (2nd Edition) by Allan Johnson (save 34% for this book)

This book has checklist as what I must prepare before taking the test.

>>> Software Test (Testing engine)

– If you do not pass the CCNA 640-802 exam (Cisco Certified Network Associate) on your first attempt using our pass4sure testing engine, they will give you a FULL REFUND of your purchasing fee.

>>> CCNA Video Training

Cisco CCNA Training

Where I can take online Test and When

For online test go to

The best time depend on your motivation. Sign up today and count down yourself the date.

CCNA Certification Cost

$250 for 640 802 (composite test) or $125 for each ICND1 or ICND2.

How Long and How many Question

The test itself will just 90 minutes for questions between 50 – 60.

What you need for the Exam

Write Exam information :

  • location name
  • date test
  • time test (make sure to attend early)
  • phone number of exam place
  • supervisor name

How long I must wait for certification result

No need to wait, as soon as you complete the exam you’ll see immediate result whether you pass or failed. Supervisor will give you score report. Pay attention to the report as a breakou

t of each general each exam topic will be listed with percentage.

Receiving Your Hard Cover Certificate

If you pass the exam you’ll  get hard cover certificate. Just wait around 6-8 weeks for your certificate mailed to the address you provided during exam. Make sure to save it in safe place.

In case you don’t receive your certificate, visit this address :

and submit your case.

Next CCNA Certification Level

You can add CCNA in your curriculum vitae and if you eager to learn more challenge you might take more advance Cisco Certification like : CCNA Security
, CCNA Voice

and CCNA Wireless .

If you failed the exam

I hopeyou don’t but if you do, you must wait for 5 work days before take a retest. (of course you must pay again for this test and contact pass4sure and tell your failed to get full refund of your purchasing fee).

Happy studying and earn your CCNA certification.

GNS3 0.4 released !

From :

The GNS3 0.4 release is available. It includes lot of new features and improvements, among them:

  • A dynamic mode (no design/emulation modes)
  • A new .net save/load.
  • c1700 and WICS support.
  • PIX emulation.
  • Dynamips’s ATM bridge.
  • Capture feature for links from the GUI.
  • IDLE PC calculation from the GUI.
  • GUI improvements (save the window state when closing GNS3 …)
  • Annotation feature.
  • Project feature (you can keep router configs, nvram …)
  • NULL NIO support.
  • PDF export.
  • New languages.

The next release is planned for late April and should introduce:

  • A simulated host based on the LWIP TCP/IP stack which will support some basic services (Web …)
  • JunOS olive on Qemu support (to confirm).
  • A symbol library.
  • Features to use GNS3 for making network diagrams.
  • New GUI improvements and options.

We hope you will enjoy this new version. We and beta testers spent lot of time to test this release, however if you find a bug feel free to send us a mail (be sure this is a bug !).

You can also send us your comments and feature requests but please keep in mind that we works on GNS3 during our free time and in an open-source spirit because we believe in the community.

Download link :

  1. Mirror1
  2. Mirror 2